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Remote IT Support is more than just a phone number to call when problems occur, it is a complete network support solution that utilises many proactive and reactive methods to ensure you get the most out of your computer or network.
By using remote-access technology, you don't have to wait hours or days for an engineer to attend your site - you can have an immediate response within minutes! We use 2 differnt softwares for immediate support which are displayed below. For ongoing remote support please contact us fro further details.
The software used will allow us to take over your pc / laptop / server from our offices, as long as you have a broadband connection and either software below to give us temporary access to your computer.
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One the software is downloaded, you will need to enter a 9 diget session id to connect for us to connect to your computer this will be provided over the phone with our support staff for them to look at the computer problem.
Please click on the link below to download the software to allow us temporary access.
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Once the software is downloaded, a unique access number and password is generated every time the software is used. The newly generated details will need to be given to our support staff for them to look at the computer problem.
Please click on the link below to download the software to allow us temporary access.
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Remote Support